Refund policy

We aim to provide a smooth and satisfying shopping experience. If you are not fully satisfied with your purchase, you may request a return or exchange within 10 days of receiving your order.

📦 Eligibility for Return

To qualify for a return, the item must be:

• In its original condition
• Unused, unworn, and undamaged
• With original tags and packaging intact
• Proof of purchase (receipt or order confirmation)

📩 How to Request a Return

To initiate a return, please contact us:

📧 Email: shanezaiqa1@gmail.com
📞 Phone: +92 336 4710173

Once your request is approved, we will provide return instructions and the return address.

⚠️ Note: Items sent without prior approval will not be accepted.

🚫 Important Return Condition

Items with opened, broken, or tampered packaging/seal will not be accepted for return or exchange due to hygiene and safety reasons.

⚠️ Damaged or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue.

🚫 Non-Returnable Items

We do not accept returns on:

• Perishable goods (food, flowers, plants)
• Custom or personalized items
• Personal care or hygiene products
• Hazardous or flammable materials
• Sale items and gift cards

🔁 Exchanges

For faster service, return the item first and place a new order once your return is approved.

💳 Refunds

Refunds are processed within 7–10 business days after approval to your original payment method.